While Loftware did its due diligence and considered other vendors, what sealed the deal was Paragon owner Mark Forbush’s simple approach to Loftware’s challenge: don’t try to customize the application too much.
“When Mark suggested an out-of-the box solution it made perfect sense,” says Collin. “Customizing a general ledger, accounts payable, sales and order entry application is not easy. Paragon recommended implementing Microsoft Dynamics GP to get us up and running as quickly as possible. an additional benefit was that it would be easy to integrate with Salesforce.com.”
Once Loftware identified its financial and CRM implementation goals, the real challenge became the time frame. Loftware runs on a calendar-year basis, so Collin wanted to have the new system in place and ready to go by January 1, 2011.
“We didn’t give Mark a lot of lead time to get the project completed,” he says. “But he succeeded in having us up and running on time. I’d come into the office in the morning and find he’d emailed me and completed work remotely overnight. He really went the extra mile to help us get going to meet our deadline.”
One month into the new Microsoft Dynamics GP implementation, Collin and his Loftware financial team use the application’s general ledger, accounts receivable, accounts payable and purchase order capabilities. While the new system offers many more business capabilities, Forbush suggested that Loftware take things slowly and just bring over the necessary data from the old system to begin operating by the first of the year. It’s advice that Collin greatly appreciates.
“We’re bringing Microsoft Dynamics GP on incrementally,” he says. “there are so many different features and functionalities that we’re learning about. Mark coached us that we can’t do everything from day one. But we’re able to effectively and efficiently perform the basics – cutting checks, billing customers, processing payroll. our goal is, over time, to take full advantage of features and functionality we didn’t have before.”
Collin also appreciates a partner that’s flexible and does what they say they’ll do on time and on budget. “Paragon and Mark are very, very responsive,” he says. “While it’s still too early to point to specific results, we’re looking forward to being able to automate processes that we used to do manually, as well as identify areas where we can consolidate other applications we’re using into the Microsoft Dynamics GP solution.”