With more than 25 years of implementation, integration, upgrade and migration experience, Paragon worked with Enservio to implement Microsoft Dynamics GP financial management software which helps improve purchasing, budgeting, invoicing, forecasting and inventory management to improve productivity and profitability of businesses.
“Paragon worked seamlessly with us,” commented Neil Murphy. “In fact, they were an invaluable extension of the Enservio team. Every planning and status conference call we had, they were part. They helped lead us through the entire process.”
Paragon is known for its global support team and 24/7 availability. The company delivers prompt and reliable technical support, including remote upgrades that generally take place over a weekend to provide very minimal or no interruption to the client’s day-to-day operations. These types of upgrades also generally take less time than on-site installs.
Now that the two phases are complete, there are numerous benefits the company now enjoys with the upgraded system including access to much more information that they did not have previously. With GP and the new infrastructure, they have greater availability to more information which in turns helps to make better business decisions – and faster.
Additionally, prior to the system upgrade, there were many users who needed to touch the old in-house invoicing system in particular. Now, there are just four users on the new system, reduced by more than half.
The company moved from multiple users involved in the invoice process to a very simplified, straight-forward process where only a few need to be involved.
Ultimately, it all adds up to big time and big cost savings.
Enservio Rests Easy
Paragon is now helping Enservio to understand the full capabilities of GP, the functionality they have available to them and what additional benefits they can enjoy. Paragon has moved back into a consulting role for Enservio, available for whatever they might need down the road.
“Most of the technology improvements are happening in-house now which is great,” further commented Neil Murphy. “Paragon successfully passed that role to our team, has moved to a consulting role so they are available if we need them – which makes it overall cost-effective for us.”
One of the biggest benefits has proven to be the system’s scalability. All the financial functionality and processes are much more scalable – for the future. The CFO has faith the company can use the processes and systems now in place for the next several years, which allows management a good night’s sleep.
For more information on Enservio, visit: http://www.enservio.com.