NO ADDITIONAL CHARGES FOR “AFTER HOURS” SUPPORT
One of Paragon’s key advantages is superior customer service, including telephone support.
GLOBAL SUPPORT
One of Paragon’s key advantages is superior customer service, including telephone support.
With clients and resources around the world, Paragon’s global service model allows it to offer unlimited remote phone support to clients at any moment in time, anywhere in the world, and they do so for a fixed fee with no additional charges for “after hours” support. For Paragon, there is no such thing as “after” hours.
Paragon is a Microsoft Gold Partner with over 25 years experience implementing Microsoft Dynamics GP solutions. Their primary goal is to have every client share one key response: “These are the right people to go to for Microsoft Dynamics GP and CRM.”
We have a centralized support system for assigning, monitoring, and escalating support requests to our 20 consultants and 4 partner organizations in 10 countries, 11 time zones, and 10 states in the U.S.
Support and Professional Services
Some support situations go beyond a typical telephone support incident and beyond what is provided in a support plan.
Telephone/Remote Support: For instance, typical incidents for support would include operational questions, trouble-shooting assistance, mission-critical help and general how-to questions. Telephone/Remote support requires technical experts to be available to assist customers throughout the day by telephone.
Professional Services: Professional services generally involve more extensive assistance. Examples of professional services include implementation and setup of your solution, report formatting, ongoing consulting services for updates and new modules, data recovery, data fixing, system administration support, training and onsite expert technical support.
Professional services are generally delivered in person, although they can be delivered over the telephone like telephone support. Professional services are also scheduled within a reasonable time period.
Support Center
We have a centralized support system for assigning, monitoring, and escalating support requests to our 20 consultants and 4 partner organizations in 10 countries, 11 time zones, and 10 states in the U.S.
Support Request Options:
You can submit a support request by logging into our support center, calling, emailing, or starting a chat session from our web site.
Resolution Options:
Once you have entered a support request, a consultant will call you and start a remote session to review and resolve your request.
If we have access to your company’s server and the issue requires us doing something on the server, we will resolve the issue and let you know the problem has been solved.
If it is a simple request, we will just email you the answer to your question.
Response Times
A Paragon support consultant will usually contact you within an hour, but no later than 4 hours.
If you are not currently a Paragon Software Solutions client, please call:
- Americas (1): 781-328-4930
- EMEA (44): 20 3287 7350
- APAC (81): 50 5806 9350
- Skype: paragon.software
- Email: [email protected]
Support Hours
We have 20 consultants and 4 partner organizations supporting Dynamics GP from 10 countries in 11 time zones and 10 states in the U.S.
10 Countries
- United States
- Canada
- United Kingdom
- Ireland
- Germany
- India
- Philippines
- China
- Japan
- Jordan
11 States/Provinces in U.S.A. and Canada
- Alberta (CA)
- Alaska
- California
- Florida
- Massachusetts
- Minnesota
- New Jersey
- North Carolina
- Ohio
- Texas
- Virginia
11 Time Zones
- US/Alaska
- US/Pacific
- US/Mountain
- US/Central
- US/Eastern
- Greenwich Mean Time
- Central European
- Eastern European
- India
- China
- Japan
